PPL Participant-Directed Services Tools & Information
Tools and information for Administrative Entity staff, Service Coordination and Supports Coordination Organizations, and Supports Broker entities supporting referrals to participant-directed services through PPL.
PPL in Pennsylvania
Pennsylvania's Office of Developmental Programs (ODP) and Office of Long-Term Living (OLTL) programs help children and adults with intellectual, developmental, and physical disabilities, as well as aging adults, receive care at home instead of in facilities—so they can live independently in their communities.
- PPL supports participant-directed services in Pennsylvania
- PPL serves as the Financial Management Services provider / VF/EA role in relevant programs
- PPL helps with enrollment support, payroll, tax-related administrative functions, and ongoing program tools
- PPL works within Pennsylvania’s ODP and OLTL participant-directed service landscape
Tools for Pennsylvania Referral Partners
AE Staff
Administrative Entity teams: access tools and materials to support referral conversations and share information about participant-directed services.
Supports Coordinators / Service Coordinators
Find resources to help explain program options, next steps, and PPL’s role in the process.
Supports Brokers
Use collateral and reference materials to support participants exploring self-directed services.
Resources
ODP
ODP General Program — Handout
One-page print handout explaining VF/EA self-direction, PPL's role, and how to get started
ODP Roles & Responsibilities — Handout
Official ODP handout covering participant, SC, broker, and FMS responsibilities in self-direction
Empowering Self-Direction — ODP Handout
Participant-facing handout on what self-direction means and how to get started in ODP programs
OLTL
OLTL General Program — Handout
One-page program overview handout.
Empowering Self-Direction — OLTL Handout
Participant-facing handout on what self-direction means and how to get started in OLTL programs
Need Spanish or other language materials?
Contact the PPL PA team directly — translated versions of key participant-facing handouts are available on request.
How The Referral Process Works
1. Eligibility confirmed
AE or CAO confirms functional and financial eligibility for the waiver program
2. Self-direction chosen
Participant (or surrogate) selects VF/EA self-direction with their Supports Coordinator
3. Referral to PPL
SC or Supports Broker submits a referral to PPL to begin the FMS enrollment process
4. Good to go
PPL confirms enrollment — participant and worker receive a "Good to Go" confirmation and services begin
PPL Program Contacts
Ready to refer a participant to PPL?
Reach out to the PPL PA team directly or visit the program page for forms, enrollment guides, and the latest program updates.
Frequently Asked Questions?
Q1. What is PPL's role in Pennsylvania's self-direction programs?
Public Partnerships LLC (PPL) is Pennsylvania's statewide Vendor Fiscal/Employer Agent (VF/EA) for both the ODP and OLTL programs. When a participant chooses self-direction, PPL handles the financial and administrative side — payroll, taxes, worker enrollment, and budget reporting — so the participant can focus on directing their own care.
Q2. What is the difference between VF/EA and Agency with Choice (AWC)?
In an AWC model, the provider agency is the employer of record and retains administrative overhead from the participant's budget. In PPL's VF/EA model, the participant becomes the Common Law Employer — with full authority to hire, set wages, and manage their worker. More of the authorized budget reaches direct support hours, and the participant retains greater control over their care.
Q3. Which participants are eligible for self-direction through PPL?
For ODP, self-direction is available to participants enrolled in the Consolidated Waiver or the PFDS Waiver who live in their own home or a family member's home. For OLTL, self-direction is available through the OBRA Waiver and the Act 150 Program. Participants must be able to fulfill employer responsibilities or have a surrogate who can act on their behalf.
Q4. When should a coordinator or broker refer a participant to PPL?
A referral to PPL is appropriate once a participant has confirmed interest in self-direction and eligibility has been established. The Supports Coordinator submits the referral, and PPL begins enrollment for both the participant and their chosen worker. Referral guides for ODP and OLTL are available to download above.
Q5. Can a participant hire someone they already know — including a family member?
Yes, and this is one of the most meaningful aspects of self-direction. Participants can hire a family member, friend, or neighbor as their Support Service Professional (ODP) or care worker (OLTL), provided that person meets eligibility requirements and clears a background check. PPL manages the background check process as part of enrollment.
Q6. How long does PPL's enrollment process take, and what triggers a "Good to Go"?
PPL works to complete enrollment as efficiently as possible. Services cannot begin and workers cannot be paid until PPL issues a Good to Go confirmation — meaning all required paperwork is complete and the worker is set up in the payroll system. Coordinators and brokers can contact PPL directly to check enrollment status for their participants.
Q7. Does Supports Brokerage count against the PFDS waiver budget cap?
No. Supports Broker services (service code W7096) sit outside the PFDS individual budget cap of $47,000 per fiscal year. This means brokerage does not reduce the hours available for direct support — making it a high-value service that strengthens the participant's overall plan without drawing down their budget.
Q8. What does PPL manage, and what remains the participant's responsibility?
PPL handles payroll processing, tax withholding and filing, worker eligibility verification, enrollment paperwork, and regular budget reports. The participant — or their surrogate — remains responsible for scheduling, approving timesheets, and managing the employment relationship day to day. Supports Brokers play a key role in helping participants navigate those responsibilities confidently.
Q9. What tools and reports does PPL provide to help coordinators monitor participant budgets?
PPL provides participants and their support teams with regular budget reports showing authorized hours, hours used, and remaining balance. Coordinators and brokers can use this information to adjust support plans proactively and ensure participants stay within their ISP authorizations throughout the fiscal year.
Q10. How do coordinators and brokers reach PPL for program-specific questions?
ODP team: 1-800-249-0861 or PAODP-CS@pplfirst.com, Monday through Saturday. OLTL team: 1-877-908-1750 or cs-oltl@pplfirst.com. A dedicated Supports Broker support line is also available — contact PPL directly to be connected to the right PA program team.