PPL Participant-Directed Services Tools & Information
Tools and information for Administrative Entity staff, Service Coordination and Supports Coordination Organizations, and Supports Broker entities supporting referrals to participant-directed services through PPL.
PPL in Pennsylvania
Pennsylvania's Office of Developmental Programs (ODP) and Office of Long-Term Living (OLTL) programs help children and adults with intellectual, developmental, and physical disabilities, as well as aging adults, receive care at home instead of in facilities—so they can live independently in their communities.
- PPL supports participant-directed services in Pennsylvania
- PPL serves as the Financial Management Services provider / VF/EA role in relevant programs
- PPL helps with enrollment support, payroll, tax-related administrative functions, and ongoing program tools
- PPL works within Pennsylvania’s ODP and OLTL participant-directed service landscape
Tools for Pennsylvania Referral Partners
AE Staff
Administrative Entity teams: access tools and materials to support referral conversations and share information about participant-directed services.
Supports Coordinators / Service Coordinators
Find resources to help explain program options, next steps, and PPL’s role in the process.
Supports Brokers
Use collateral and reference materials to support participants exploring self-directed services.
Resources
ODP
ODP General Program — Handout
One-page print handout explaining VF/EA self-direction, PPL's role, and how to get started
ODP Roles & Responsibilities — Handout
Official ODP handout covering participant, SC, broker, and FMS responsibilities in self-direction
Empowering Self-Direction — ODP Handout
Participant-facing handout on what self-direction means and how to get started in ODP programs
How to Submit a Referral — ODP Handout
Handout explaining how to submit a referral to the FMS.
OLTL
OLTL General Program — Handout
One-page program overview handout.
Empowering Self-Direction — OLTL Handout
Participant-facing handout on what self-direction means and how to get started in OLTL programs
ODP MyAccount
Setting Up MyAccount Access
This one-page document covers how to request access and login to the MyAccount system.
Create or Confirm a User
This document covers how to create a new user account, and how to unlock or confirm an existing user in the MyAccount system.
Create a New Referral
This one-page document covers how Supports Coordinators can create a new referral in the MyAccount system.
View Referrals & Referral Status Definitions
This document covers how to view referrals in the MyAccount system and outlines the definitions of different Referral Statuses.
Enrollment Details
Learn how to view Enrollment Details in MyAccount and the definition of different Enrollment Status Types.
View Budget Authorizations
This one-page document covers how to access authorizations and review budget information in the MyAccount system.
Time Entries & Earnings Support
This document covers time entries and earnings, and provides definitions for Time Entry Statuses within MyAccount.
Rate Changes
This document covers rate changes, how to review a rate change, and start dates for rate changes.
MyAccount Access Support Guide
If you're unable to access MyAccount or need further assistance, this document covers the next steps to take.
Need Spanish or other language materials?
Contact the PPL PA team directly — translated versions of key participant-facing handouts are available on request.
How The Referral Process Works
1. Eligibility confirmed
AE or CAO confirms functional and financial eligibility for the waiver program
2. Self-direction chosen
Participant (or surrogate) selects VF/EA self-direction with their Supports Coordinator
3. Referral to PPL
SC or Supports Broker submits a referral to PPL to begin the FMS enrollment process
4. Good to go
PPL confirms enrollment — participant and worker receive a "Good to Go" confirmation and services begin
PPL Program Contacts
Ready to refer a participant to PPL?
Reach out to the PPL PA team directly or visit the program page for forms, enrollment guides, and the latest program updates.
Frequently Asked Questions?
Q1. What is PPL's role in Pennsylvania's self-direction programs?
Public Partnerships LLC (PPL) is Pennsylvania's statewide Vendor Fiscal/Employer Agent (VF/EA) for both the ODP and OLTL programs. When a participant chooses self-direction, PPL handles the financial and administrative side — payroll, taxes, worker enrollment, and budget reporting — so the participant can focus on directing their own care.
Q2. What is the difference between VF/EA and Agency with Choice (AWC)?
In an AWC model, the provider agency is the employer of record and retains administrative overhead from the participant's budget. In PPL's VF/EA model, the participant becomes the Common Law Employer — with full authority to hire, set wages, and manage their worker. More of the authorized budget reaches direct support hours, and the participant retains greater control over their care.
Q3. Which participants are eligible for self-direction through PPL?
For ODP, self-direction is available to participants enrolled in the Consolidated Waiver or the PFDS Waiver who live in their own home or a family member's home. For OLTL, self-direction is available through the OBRA Waiver and the Act 150 Program. Participants must be able to fulfill employer responsibilities or have a surrogate who can act on their behalf.
Q4. When should a coordinator or broker refer a participant to PPL?
A referral to PPL is appropriate once a participant has confirmed interest in self-direction and eligibility has been established. The Supports Coordinator submits the referral, and PPL begins enrollment for both the participant and their chosen worker. Referral guides for ODP and OLTL are available to download above.
Q5. Can a participant hire someone they already know — including a family member?
Yes, and this is one of the most meaningful aspects of self-direction. Participants can hire a family member, friend, or neighbor as their Support Service Professional (ODP) or care worker (OLTL), provided that person meets eligibility requirements and clears a background check. PPL manages the background check process as part of enrollment.
Q6. How long does PPL's enrollment process take, and what triggers a "Good to Go"?
PPL works to complete enrollment as efficiently as possible. Services cannot begin and workers cannot be paid until PPL issues a Good to Go confirmation — meaning all required paperwork is complete and the worker is set up in the payroll system. Coordinators and brokers can contact PPL directly to check enrollment status for their participants.
Q7. Does Supports Brokerage count against the PFDS waiver budget cap?
No. Supports Broker services (service code W7096) sit outside the PFDS individual budget cap of $47,000 per fiscal year. This means brokerage does not reduce the hours available for direct support — making it a high-value service that strengthens the participant's overall plan without drawing down their budget.
Q8. What does PPL manage, and what remains the participant's responsibility?
PPL handles payroll processing, tax withholding and filing, worker eligibility verification, enrollment paperwork, and regular budget reports. The participant — or their surrogate — remains responsible for scheduling, approving timesheets, and managing the employment relationship day to day. Supports Brokers play a key role in helping participants navigate those responsibilities confidently.
Q9. What tools and reports does PPL provide to help coordinators monitor participant budgets?
PPL provides participants and their support teams with regular budget reports showing authorized hours, hours used, and remaining balance. Coordinators and brokers can use this information to adjust support plans proactively and ensure participants stay within their ISP authorizations throughout the fiscal year.
Q10. How do coordinators and brokers reach PPL for program-specific questions?
ODP team: 1-800-249-0861 or PAODP-CS@pplfirst.com, Monday through Saturday.
OLTL team: 1-877-908-1750 or cs-oltl@pplfirst.com.
A dedicated Supports Broker support line is also available — contact PPL directly to be connected to the right PA program team.
Q11. How can Supports Coordinators (SC) and Administrative Entities (AE) find rate sheets and enrollment documents that have been approved and signed?
1. Log in to MyAccount.
2. Select Enrollment Dashboard.
3. Search for the Support Service Professional (SSP).
4. Click View Details.
5. Select Enrollment.
6. Click Documents.
The most recent signed rate sheet will typically appear near the top of the document list. All completed rate sheets and enrollment-related documents can be found in this section.
Q12. How do I obtain a MyAccount profile and login credentials?
Q13. What should I do if I am locked out of MyAccount?
| If you are locked out of MyAccount, contact your Supports Coordinator Lead (SC Lead). If you do not know who your SC Lead is, reach out to your supervisor. For further assistance, contact the PPL Customer Service Team at 1-800-249-0861. |
Q14. How do I update the assigned Supports Coordinator (SC) in MyAccount?
| Assigned Supports Coordinators must be updated within HCSIS. Once the update has been approved, MyAccount will automatically synchronize the change within approximately four (4) business days. If the update is not reflected in MyAccount after four business days, please contact the PPL Customer Service Team at 1-800-249-0861. |
Q15. What should I do if the units or dollars amounts in HCSIS differ from those displayed in MyAccount?
Supports Coordinators (SCs) and Administrative Entities (AEs) should use MyAccount as the primary source for reviewing the remaining balance on an authorization. HCSIS is not updated until providers have been paid and claims have been submitted by PPL.
To review authorization balances in MyAccount:
1. Search for the participant.
2. Select Authorizations.
3. Review the remaining units and dollar amounts.
Please ensure sufficient units and funding remain available to support time entry submissions and vendor payments.
Q16. How are rate updates processed in MyAccount?
Rate updates are completed through the following approval workflow. The Common Law Employer must start this process.
For information on how to add an SSP's pay rate go to Guide to Submit a Rate.
There is also a paper rate sheet available here.
Q17. When does a rate update become effective?
For new services or new SSP enrollments, the updated rate becomes effective once all required approvals have been completed by the CLE, SSP, and SC or AE.
For existing services or currently enrolled SSPs, approved rate changes become effective on the first day of the next pay period following final approval.